Terms and Conditions – Sales
Purchase Orders: A hard copy purchase order is required at the time any order is placed. The PO must include the following information: Billing Address; Shipping Address; Method of Payment in U.S. Dollars (Net 30, Credit Card, COD,Advance Payment, or Wire Transfer); Method of Shipment (UPS, FEDEX, etc) and freight collect number if desired (all international shipments need a freight collect number); Purchase Price in U.S. Dollars (RJG will not accept $0.00 Purchase Orders); and Quote Number if applicable. Also, End User (who will be using the equipment) and Location (address, city, state or country) needs to be noted. A confidentiality agreement may be signed if necessary.
Purchase Orders for Public Training Registrations: In addition to the above requirements, the following language is required on all Purchase Orders for public training seats: “RJG will invoice 100% of the course fee if cancellation request is requested 0-7 calendar days prior to the start date of the course. RJG® will invoice 50% of the course fee if cancellation request is received 8-20 calendar days prior to the start date of the course. RJG will not invoice any part of the course fee if cancellation request is received 21 days prior to the start date of the course.” Requests to move a registration to a different course date are considered cancellation of the original course date.
Payment Terms: Payment terms are Net 30 Days unless otherwise specified by RJG.
HST or sales tax will be charged, if applicable.
Customer Returned Goods: A 15% of purchase price restocking fee applies for 90 days from the shipping date of product. This does not include any products that were used or damaged at the customer site. No returns are accepted without an authorized RMA number from RJG. Custom or non-standard
products are sold on a no return, no credit policy.
Warranty: RJG warrants RJG eDART® products for one (1) year from the date of shipment to be free from defects of material and construction. RJG® warrants RJG sensor products for three (3) years from the date of shipment to be free from defects of material and construction. This warranty isthe only
warranty applicable with RJG. It supersedes and extinguishes any other warranties, oral or written. There are no warranties of merchantability or fitness for a particular purpose, expressed or implied. RJG’s sole and maximum liability under this warranty shall be to replace or repair(at RJG’s factory) any RJG® products that fail to conform to this warranty, FOB Traverse City, Michigan USA. In no event shall RJG be liable for any incidental or consequential damages.
- Quote does not include installation service provided by RJG.
- No pricing discount authority upon invoice payment can be taken by the customer, or any third party, other than what may be stated as a line item on the quote.
- Quote total does not include shipping or applicable sales tax charges. Shipping costs will be applied separately. The handling fee is $10 per $1,000 ordered unless customer supplies shipper account number at time of order. Sales tax charges will be applied if applicable.
- Your machine may require a program change in order to implement this system. RJG pricing does not represent any additional charges that may be incurred from your machine manufacturer.
Training & Consulting Cancellation Policy: RJG will invoice 100% of the course/consulting fee if the cancellation is processed 0-7 calendar days prior to the start date of the course or consulting visit. RJG will invoice 50% of the course/consulting fee if the cancellation is processed 8-20 calendar days prior to the start date of the course or consulting visit. RJG will not invoice any part of the course/consulting fee for cancellations received at least 21 days prior to the start date of the course or consulting visit. If trainer airfare has already been purchased, a $200 ticket change fee will be included on the invoice (plus any difference in fare if the course has been rescheduled). Requests to move to a different training/consulting date are considered cancellation of the original date.
Training Hours: The In-Plant training base daily rate is for one trainer up to 9 training hours per day. Additional time will be invoiced at $375 per hour. The training day must start and end within a 14 hour time period
Terms and Conditions – Training Registrations
(Must be agreed to for registration to be complete)
Registering for a class is a 4-step process:
- Step 1: Login
- Step 2: Billing
- Step 3: Order
- Step 4: Payment
A debit card, credit card, or Purchase Order stating our terms are required to guarantee your reservation. Accepted debit or credit cards include Visa, MasterCard, American Express, Discover, JCB, Diners Club International.
Once payment or an approved Purchase Order is received, a confirmation e-mail will be sent and your training seat is secured.
In order for customers to receive a pre-arranged discount, a valid discount code or MAPP member number must be entered at the time of registration. This can be entered during Step 4 of the Registration Process in the Purchase Order box. For MAPP members, this is the member number given by the MAPP organization. RJG® will not retroactively discount a registration. It is the customer’s responsibility to include all relevant and accurate information at the time of registration. Also, please be sure any discounted price is reflected on your Purchase Order. RJG® will bill the Purchase Order for the amount submitted. Please contact MAPP (317-913-2440) if you do not know your number.
In order to cancel or transfer from a guaranteed reservation, please send an email to email@example.com with your name, contact information, company name, class you would like to cancel out of, and/or class you would like to transfer into. You will then receive a cancellation confirmation or transfer confirmation within seven (7) calendar days that confirms your changes. Cancellations or transfers received between 8 and 21 calendar days prior to the training start date will be charged a 50% fee. Cancellations seven (7) calendar days or less prior to the training start date will not be refunded. Transfers seven (7) calendar days or less prior to the training start date are not allowed and will not be refunded.
If an attendee does not show up for a training event, there will be no refund or credit given.
Leaving during training
With exception to extenuating circumstances such as emergencies, illnesses, or loss of life, if an individual leaves a training event after it has started, there will be no refunds or credits given. Although it is rare, RJG® occasionally must cancel or reschedule a training event. In this event, enrolled participants are entitled to a full refund or credit to another RJG® training.
RJG® is not responsible for any incidental expenses (refundable or exchangeable airline tickets are recommended). RJG® will contact each attendee in the event that a seminar is cancelled. Please check with the RJG® Public Seminar Coordinator 3 weeks prior to the class to confirm that it will be held before making any nonrefundable travel arrangements.
Master Molder® Consecutive Training
RJG® strongly recommends a minimum of 3 months between Master Molder® classes. This will allow students time to implement new skills learned in Master Molder® I in order to maximize the likelihood of passing Master Molder® II. If a student signs up for consecutive Master Molder® classes 3 months or less apart, they will be required to sign the Master Molder® Consecutive Training Waiver which waives their right to receive the 100% satisfaction guarantee normally associated with RJG® Training. If cancellation of a Master Molder® class falls within the above cancellation/transfer terms, reimbursement will still be allowed.
If a student signs up for consecutive Master Molder® classes that are held 3 weeks or less apart, all of the above applies, including the student will be obligated to pay for the Master Molder® II class even if they do not pass Master Molder® I.
If you are someone with a disability, or a physical, or mental health issue that will interfere with your ability to participate in your chosen RJG® training course, we will make efforts to accommodate you. You may ask for certain accommodations by contacting firstname.lastname@example.org and requesting to fill out a Reasonable Accommodation Request Form.
Due to the safety-sensitive nature of our courses, RJG®, Inc. expressly reserves the right to refuse entry into any course, regardless of course location, to any person whom the instructor reasonably suspects is under the influence of illegal drugs, alcohol, or any legally prescribed medication, that may impair that person’s ability to participate in the course or operate heavy machinery. Weapons, smoking, vaping, photography and video recording, alcohol and illegal drugs are expressly prohibited from all RJG, Inc. training courses for the safety and protection of the students, staff, and employees.
I HEREBY AGREE TO THE ABOVE TERMS AS STATED.